This document (“Terms and Conditions”) is an electronic record in terms of Information Technology Act, 2000 and rules there under, as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms and conditions for access or usage of joyari.com (“Website”) and all associated Web sites linked to joyari.com. This Website,including Mira Jewel‘s sites around the world,are owned and operated by Mira Jewels and its affiliates, (collectively ‘the Site’ and ‘Company’). By using our Website, you accept these Terms and Conditions as well as Website’s Privacy Policy (which is hereby incorporated by reference herein) in full; accordingly, if you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our Website. These Terms and Conditions govern your use of, and any purchase from the Site, and constitute an agreement between you and Mira Jewels.These Terms and Conditions along with the Privacy Policy extends to both users who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with the Website to transact business on the Website ("Members"). Joyari.com reserves the right to change these Terms and Conditions from time to time without any obligationto inform you or any third party.It is your responsibility to look through them as often as possible. All rights, including copyright, in this Website are owned by or licensed to Mira Jewels. Any use of this Website or its contents, including copying or storing it in whole or part is prohibited without the permission of Mira Jewels. If you have any queries about these Terms and Conditions or have any comments or complaints on or about our Website, please email us at connect@joyari.com.
"Jewellery" means ornaments made of gold, silver, copper etc, and / or platinum, either plain or studded with diamond or other gems that are available for sale on our website. Reference to “we” and “us” is a reference to Mira Jewels and joyari.com. Reference to “you” and “User” is a reference to the visitor on joyari.com website as well as the purchaser of jewellery from the website. “Contract / Agreement” means the contract / agreement between us for the sale and purchase of the Jewellery which incorporates these Terms & Conditions.
Any use / purchase / contract from / with this Website are not intended for users under the age of 18, unless permitted under applicable local laws (“Permissible Age”). Accordingly, by using our Website or agreeing to these Terms and Conditions, you warrant and represent to us that you are of the Permissible Age. We do not knowingly provide any service of the Website from users or solicit information from anyone below the Permissible Age. If we become aware that any person below the Permissible Age is using the Website, we will restrict the access of the Website to such user as soon as possible. If you believe that any person under the Permissible Age is using the Website or we might have any information of a user under the Permissible Age, please contact us at connect@joyari.com.
This Website provides services to purchase Jewellery, customized and/or readymade Jewellery. Certain Services available on this Website are for the use of Members only. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account alleging mis-representation.
Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase. To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited to full name, e-mail, contact number and contact address, which will be used for verification purposes. Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify joyari.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Joyari.com cannot and will not be liable for any loss or damage arising from your failure to comply with these guidelines.
When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise, as we feel suitable.
Prices include GST (Goods and Services Tax). While Website strives to provide accurate product and pricing information, pricing or typographical errors may occur. Joyari.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Joyari.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Joyari.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Joyari.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Joyari.com accepts your order the same shall be debited to your payment account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Joyari.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, but before the product is dispatched to you, the said amount will be reversed back to your payment account. We strive to provide you with the best prices possible on joyari.com as well as in all our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without notice. For International deliveries, additional duties and taxes may be applicable for the ordered items as per your country’s regulations, which will be billed separately to you by the courier company at the time of delivery. Prices of the products on the Website are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold, Silver and precious stones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials and may not mean that we have increased our mark-up.
Protection of your privacy is fundamental for us. We understand clearly that you and your personal information is one of the Company’s most important assets. We store and process your personal information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current privacy policy is available at www.joyari.com/Privacy-Policy. If you object to your personal information being used in this way, you must not use the Website.
All products and information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer, which shall be subject to the Terms and Conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order. No act or omission of Joyari.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order. All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We will inform you if we are unable to fulfill your order.
All payments on the Website are securely processed through our payment gateway partner. We also offer COD (Cash on Delivery) facility to you. We accept most major credit and debit cards including Visa, MasterCard and American Express or via PayPal. We may accept bank transfers upon special request at our sole discretion. You can contact our customer care for the same. We endeavor to ensure confirmation of ordered item(s), availability and shipping before processing your order transaction. You will be advised by e-mail if we are unable to complete your order.In the event the bank fails to honour any payment transaction made by a User towards an order, Joyari.com shall have the right to refuse to ship the order to the User without any liability whatsoever.
We may offer promotional discount codes, which may apply in respect of orders made at website. These codes may only be used on full-price items and cannot be used in conjunction with any other offer or discounts. We retain the right to withdraw or cancel a discount or promotion at any time. We also hold the right to refuse.
If for any reason, you are not satisfied with the product, we will happily provide you with an exchange or 100% refund of the invoice value, if the product is returned as per conditions for return referred in above Paragraph within 30 days (except any jewellery specially made to order).
BY USING THIS WEBSITE YOU REPRESENT AND WARRANT THAT:
Joyari.com reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Joyari.com reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account. We will seek authorization on your card for the aggregate amount of the order placed by you; however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able / willing to fulfil, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Joyari.com reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.
All offers for sale on the Website shall be subject to the following conditions:
Mira Jewelsand joyari.com will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commence using the website.
Joyari.com will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Joyari.com has made this service available to use as a matter of convenience. Joyari.com expressly disclaims any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or a picture or altering or distorting the images available under this service in an obscene, vulgar or pornographic manner. User agrees and acknowledges that user shall be solely responsible for user's conduct and that Joyari.com reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other allied laws enacted by the government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall Joyari.com be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the joyari.com sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement, even if Joyari.com has been advised of the possibility of damages, or inability to use the joyari.com sites/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the joyari.com sites/services, or otherwise arising out of the use of the joyari.com sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if Joyari.com or any of its suppliers has been advised of the possibility of damages. Joyari.com does not endorse in anyway any advertisers / contents of advertisers on its WebPages.
Joyari.com, together with its licensors, reserves all intellectual property rights in all text, programs, products, processes, technology, content, photographs, designs and other materials, which appear on this joyari.com Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of the Website or its suppliers and they are protected by Indian and international copyright laws. Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Joyari.com and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners.
Joyari.com prohibits the use of language that is racist, hateful, sexual or obscene in nature. This policy extends to your submissions, postings and all other areas of the Website that another user may view.Please report any violations of this policy for review to the grievance officer mentioned in these terms and conditions. If a feedback comment; or any communication made between users on the Website; or email communication between Users contain profanity, please review our feedback removal policy and submit a request for action/removal.
These Terms and Conditions are effective unless and until terminated by either you or Joyari.com. You may terminate these Terms and Conditions at any time by informing us in writing at connect@joyari.com that you no longer wish to be associated with this Website, provided that you discontinue any further use of this Website. We may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to the Website. Upon any termination of these Terms and Conditions by either you or Joyari.com, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under theseTerms and Conditions or otherwise. Our right to any Comments shall survive any termination of these Terms and Conditions. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product(s) already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.
These Terms and Conditions shall be construed in accordance with the applicable laws of India. The Courts at Surat, Gujarat shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.
Joyari.com reserves the right at any time to modify the Terms and Conditions without any prior notification to you. Subsequent to any such modification of the Terms and Conditions, we will inform you of the modifications in the Terms and Conditions through e-mail at the e-mail address provided by you while registering on the Website. You can access the latest version of the Terms and Conditions at any given time on the Website. You should regularly review the Terms and Conditions on the Website. In the event the modified Terms and Conditions is not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service, you shall be deemed to have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and Conditions.
If any dispute arises between you and the Company during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Terms and Conditions, and the privacy policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be Surat. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.
None of the provisions of these Terms and Conditions shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail to Joyari.com Corporate Office at 2nd floor, Amber Appartement, Opp. Sadhana Society, Mini Bazar, Varachha Road, Surat 395006, India or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Terms and Conditions. TheseTerms and Conditions sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof. In the Company's sole discretion, it may transfer its rights and obligations (under these Terms and Conditions without your prior express consent). If you breach these Terms and Conditions, and the privacy policy or the documents they incorporate by reference, and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the aforesaid. The Company may terminate these Terms and Conditions at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the user in the event of any conduct by the user which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the user of theseTerms and Conditions. Notwithstanding any other provisions of theseTerms and Conditions, or any general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.
You shall indemnify and hold harmless Joyari.com, joyari.com,its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of theseTerms and Conditions, privacy policy and other policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
In no event shall Joyari.com or any of its subsidiaries or affiliates be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of this Website or any linked Website, even if Joyari.com is expressly advised of the possibility of such damages.
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below Name: Mr. Mehul Karamshibhai Golakiya Address: 2nd floor, Amber Appartement, Opp. Sadhana Society, Mini Bazar, Varachha Road, Surat 395006 Email: support@joyari.com Time: Monday to Friday 10.00 a.m. to 5.00 p.m. and Saturday 10.00 a.m. to 2.00 p.m. Not available on Sundays and Indian national/ public holidays
For questions, please contact us at connect@joyari.com or call on our helpline no. (+91) 95745 59955. Helpline numbers are only available between 10.00 am to 6.15 pm (IST), Monday to Saturday and are not available on Sundays and Indian national/ public holidays.
